Bought something from a site who use Hermes for delivery. Bought 6/12/20 shows on Hermes tracking that they had on 9/12/20 today 23/12/20 and the parcel is still at the distribution centre. Can’t contact Hermes have contacted the seller who say they will refund. I used to use Hermes my self in the past and they were ok. Wouldn’t use them now. If you are a watch enthusiast, they can invite you to view the new pieces they have when their watch representative visits the store. As for the Kelly Pochette, as much as I wish to have more, I will share with you that I only own one and have been shown only two in the more than 10 years that I have been with Hermes. You can leave your parcel with a neighbour on the condition that the neighbour is a nearby address with the same postcode. We would also recommend that you leave a note at your property to advise the driver of the location of the parcel. I would like to request a specific time window for collection.

We update your customers so you don’t have to

Hermes Parcel Manager can help you provide the right information to your customers.

Without the added cost of a direct contact!

Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery.

Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.

Key features of Parcel Manager:

Do You Get A Time Slot With Hermes Palace

• 2 Key Parcel Journey Updates We will tell your customers when our courier has their parcel and confirm when it has been delivered. More updates available on request.
• Choice of 3 notification options You can decide how we tell your customers, from a choice of Email, SMS or Mobile App Push.
• ETA Timeslot We can provide a 4 hour delivery time window in your customer’s update if you add on our ETA Service.
• Tracking We will include either a tracking number or a link so your customers can track our progress themselves.
• Standard and Next Day Delivery We give you the option to add Hermes Parcel Manager to both our Next Day and Standard delivery services.
• Personalisation You can add your logo with our Email option and can tailor the message to suit your brand. Subject to availability.